We had the unfortunate situation of breaking down whilst on holiday. Our breakdown insurers arranged our recovery with Braefel garage and we are so glad they used this company. Dave came to our rescue at the roadside and moved us to a safe location. Very professional, thorough and talking us through the vehicle checks and diagnosis, whilst ensuring we were all safe. Our car was not repairable and they had to arrange for our vehicle to be towed home (over 250 miles so no straight forward task!) We were given a courtesy car which enabled us to finish our holiday and the car was bought back to us a few days later. All the staff we dealt with were professional, friendly and very helpful. I would have no hesitation in recommending their services, and thank you so much for getting us home safely!
Since learning to drive and buying an old banger that’s been a bit problematic, I’ve called on Braefel Garage a few times over the last 6 months or so. They so so quick to respond and every mechanic that has come out to help has been really friendly and dealt patiently with me being a bit stressed out and clueless about cars. They always not only get my car started again speedily but have also diagnosed the fault, and then sent me a handy report so I can get it fixed. Also as a woman (and new) driver, I really appreciate how they don’t patronise me at all – something that some garages unfortunately still do. I can’t recommend them enough, I’d go to them over RAC or any other break-down company any day.
Fantastic service! Highly recommended. We’re in Cornwall on holiday and they couldn’t have tried harder to help us as quickly as possible. Thank you!
These guys were awesome. On Hols and gearbox in our XC90 failed. These guys were instructed by my breakdown insurer and are a credit to themselves, after the car was recovered back to our c as mpsite, and tgen to 2 other garages to try and resolve the problem the decision was made that the car and our caravan would be recovered home at the end of our holiday. All of Braefeks agents were friendly, professional and prompt and made a horrid situation less stressful than it could of been, and they then bent over backwards giving us a car to drive home in while they recovered our car and caravan all the way back to Norfolk. If I lived in the vicinity I would definitely be using these guys as my go to garage. But just want to say thank you. Perhaps I’ll have to arrange to get my car serviced when next on hols in Newquay.
Car recovered and fixed within an hour or so, very friendly, efficient and knowledgeable staff, thanx guys
I locked my keys in my car today, like a idiot but Braefel came out very quickly and managed to unlock my car. Rescued me within 30 minutes of phoning.
My car failed to start when I was in Truro at Sainsbury filling station. I phoned my breakdown cover and tgey suggested someone would be with me in 50 mins. I was rung by thw lovely chap from Braefel who said hed be 20 mins. He was there spot on! Very helpful and pleasant and thorough in his work. He got my car started quickly and escorted me on his way back to Chiverton As I needed to go there on the way to my garage to get the car checked out. Thank you very much for prompt professional service